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Return Policy

Need to Return Your Purchase?

 

If you are not 100% satisfied with your purchase from Steiner Sports you can return your item(s) for a partial refund within 30 days of purchase, items being returned will incur a 15% re-stocking fee. Returns must be in the state you received them, and in the original packaging with the Certificate of Authenticity. Merchandise returned without the original packaging and COA may not qualify for a refund. Please call us at (800) 759-7267 or email us at customercare@steinersports.com and request an RMA.


Customers are responsible for paying for your own shipping costs for returning your item. If you need a return shipping label one can be provided to you at the for a fee $9.99, this cost will be deducted from your refund, the label fee & restocking will be waived for damaged items or order errors

Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing barcodes.

It may take 4-5 business days for your return to reach the Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

*Please note: Items listed as imperfect are sold as-is and as described and are not eligible for returns or exchanges. All sales are final.

Other items not eligible for returns are:

  1. Gift Cards
  2. Clearance and Final Sale Items
  3. Game Used Items
  4. Overweight items
  5. Fan Gift Boxes
  6. Vintage
  7. Event Packages

    Have a Damaged Item or Received the wrong item?


    Please call us at (800) 759-7267 or email us at orderissue@steinersports.com and request an RMA.

    In order to receive credit, we require that you:

    1. Damaged merchandise must be returned in original carton and packaging.
    2. Mark the shipping container CLEARLY with the RA number.
    3. Include the item to be returned with the Certificate of Authenticity.
    4. Merchandise returned without the above may not qualify for a refund.
    5. We will refund shipping and handling charges only if our merchandise was damaged, defective, or shipped to you in error.
    6. Claims for damaged items must be submitted within 7 days of the date your shipment was delivered.

     

    Autograph Care

    In rare instances, autographs may unexpectedly fade over time, often for no apparent reason or when exposed to direct sunlight or a constant light source. When displaying autographs, Steiner Sports recommends collectors keep their items away from windows and direct internal lighting and store autographed items in either UV protective glass cases (baseballs, footballs, basketballs, helmets, equipment, etc.) or frame autographed items with UV protective glass (photos, jerseys, etc.).

    Due to the unpredictable nature of in-home storage, Steiner Sports is unable to offer replacement items for signatures faded on items that were purchased through third parties or directly from Steiner Sports greater than two years prior. 

     

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