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Spartan Race Framing

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Frequently Asked Questions:

How do I know if my order was accepted?
You will be contacted by a member of the Steiner Sports Marketing team upon completion of this form.

  How quickly do orders ship?
Orders typically ship within 5-7 business days. If the order requires framing or special requirements, the order may take additional time to ship.

  Can I use a coupon code on an already discounted item?
Coupon codes and additional discounts are not valid on custom framing Spartan orders.

  How do I contact customer service?
Should you need to contact Steiner Sports regarding an issue, please email us at corporatemarketing@steinersports.com or call (914) 307-1065.

  How can I check on the status of my order?
Should you need to contact Steiner Sports regarding the status of your order, please email us at corporatemarketing@steinersports.com or call (914) 307-1065.

  Can I choose specific photos from a race?
Steiner Sports will produce your collage using photos based on your bib number. Photos selected are at the discretion of Steiner Sports. Should you wish to select specific photos, a $25.00 handling charge will added to your order. Please note that processing times may increase by choosing this option.

What is the return policy for Spartan Race product?
Due to the customization of this product, there are no returns permitted for Spartan Race product.
Should product be damaged or defective, Steiner Sports will repair/adjust the product to the best of their ability.

  What medals are included in my collage?
Should you purchase the Advanced collage or Trifecta collage, race medals pertaining to the specific finisher will be included.
Said medals are issued by Spartan Race and are of the current year purchased.

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